What is Grocerli?

Grocerli is a low-price online supermarket that allows you to order products across categories like grocery, vegetables, beauty & wellness, household care, baby care, pet care and meats & seafood and gets them delivered to your doorstep.

What kind of products do you sell?

You can choose from over 2,000 products spread across various categories such as grocery, fruits & vegetables, beverages, personal care products, baby care products, pet products and much more.

What cities and locations do you operate in?

Grocerli currently operates in Mirpur Azad Kashmir, we will launch soon in more than 30 small towns and cities. 

 

What is the minimum order value?

The minimum order value is Rs.500. In case you do not reach the limit, a delivery charge will be levied against that order.

Do you charge any amount or taxes over and above the rates shown?

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Can I track the status of my order?

Yes, you can track the status of your order under the My Orders section.

How can I make changes to my order before and after confirmation?

You can edit your products in the cart before checkout. If you’ve already placed an order, you can cancel and reorder it, with the required list, from the app. This feature will be soon released on the web as well.

Queries Related to Placing an Order:

How can I be sure the fruits and vegetables I order are of good quality?Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered is up to the mark. Do let us know within 4 days of order delivery if you’re not happy with the quality of the product received.

How will I know if any item in my order is unavailable?

You will receive an SMS notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Is it safe to use my debit/credit card to shop on Grocerli?

Yes, it is. All transactions on Grocerli are completed via secure payment gateways . We do not store your card details at any given time.

I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

Depending on store timings and store capacities, your order may be scheduled for a different day.

Can I schedule an order to my convenience?

Sure. At the checkout page, you can select a delivery slot of your choice.

What are your delivery times?

In some locations, our deliveries begin from 9 AM and the last delivery is completed by 6 PM.

Can I change the delivery address of my order?

At this time, we do not offer this option. You can, however, cancel your order and reorder from a different locality.

What if I don’t receive my order by the scheduled time?

On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.

Cancellation- & Returns-related Queries

 

What if I have a complaint regarding my order?

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.